Exercice 5: Decide which department maches wyth the buble.
1- We managed to fix your hard drive but unfortunetly, you need a new motherboard
IT maintenance department
2- Your satisfaction is very important to us. I'm very sorry to hear there was a problem with our service.
Customer relations department
3- I can give you a reduction in price if you buy a larger quantity.
Sales and marketing department
4- Please give me the invoice number and I'll check what the prices were.
Accounts department
5- I'm planning a staff training programme for all our new employees.
Human resources department
Exercice 6: Copy and complete the sentences.
1- I think we should Discuss it in more detail at our next team meeting
2- We want all our customers to be satisfied with the service we give
3- They're asking how much we Charge
4- I'm sorry, the line is busy, I'll ask her to hold the line as soon as posible
5- The company will replace the
6- Our opening time are from 9 in the morning until 8 in the evening
7- Don't hang up - get back to you and I'll pu your trhugh in thr correct department
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