Page 34 exercise 2

Exercise 2: Chose the best response

1- 

     B. Hello, Mark. What can I do for you?

2- 

     A. Oh, I’m sorry to hear that.

3- 

    B. Certainly. Let’s look at the calendar.

4-

    A. I won’t be available on that day. I’ll be busy with staff training.

5- 

    B. I’ve got a staff meeting in the afternoon, but I’m free in the morning.

6-

   A. Yes, I'll write in my diary

 

Vocabulary Unit 8

Page 31 Exercice 4

 Page 31

Exercice 4: Chose the correct answere

1- Thank you for calling. I'll be happy to assist you again in the future

2- I don't know what to do. What do you suggest

3- I can't remember exactly what you order. I'll check my records

4- The order hasn't arrived yet. It must be lost in the post